From 094b05898f25ff8e94d333f877c4a8b79ef62216 Mon Sep 17 00:00:00 2001
From: Simon Michael <simon@joyful.com>
Date: Fri, 7 Jun 2019 07:37:16 -0700
Subject: [PATCH] ;github: separate bug/wish issue templates

That went pretty well. More tweaks, add a third for redirecting
support requests.

[ci skip]
---
 .github/ISSUE_TEMPLATE/a-bug.md   | 19 +++++++++++++------
 .github/ISSUE_TEMPLATE/a-wish.md  | 13 +++++--------
 .github/ISSUE_TEMPLATE/support.md | 12 ++++++++++++
 3 files changed, 30 insertions(+), 14 deletions(-)
 create mode 100644 .github/ISSUE_TEMPLATE/support.md

diff --git a/.github/ISSUE_TEMPLATE/a-bug.md b/.github/ISSUE_TEMPLATE/a-bug.md
index 7691cefdf..dd0488dc8 100644
--- a/.github/ISSUE_TEMPLATE/a-bug.md
+++ b/.github/ISSUE_TEMPLATE/a-bug.md
@@ -4,10 +4,17 @@ about: Any problem that is most likely an error or weakness in hledger's softwar
 labels: A BUG
 ---
 
-Thank you for your bug report!
+Thank you for helping to make hledger better!
 
-Requests for help and support with hledger are very welcome but best handled
-on the [hledger mail list](http://list.hledger.org) 
-or [#hledger IRC chat room](http://irc.hledger.org),
-not this issue tracker.
-If you're not sure what it is, it's fine to post here.
+If you're not sure it's a bug, or if some discussion would help,
+contact us first on the 
+[#hledger IRC chat room](http://irc.hledger.org) (best; no chat client needed)
+or the [hledger mail list](http://list.hledger.org).
+
+Some details that may be helpful to include: 
+
+- a minimal reproducible example,
+- what related documentation you found at http://hledger.org,
+- your hledger version, 
+- how you installed it, 
+- what platform you're on.
diff --git a/.github/ISSUE_TEMPLATE/a-wish.md b/.github/ISSUE_TEMPLATE/a-wish.md
index f6751c51e..0800dff8c 100644
--- a/.github/ISSUE_TEMPLATE/a-wish.md
+++ b/.github/ISSUE_TEMPLATE/a-wish.md
@@ -4,14 +4,11 @@ about: A request for some improvement to hledger's software, documentation, web
 labels: A WISH
 ---
 
-Thank you!
+Thank you for your input!
 
-Note, we would prefer not to clutter the bug tracker with wishlist items and ideas.
-Often it's best to raise them on the [mail list, IRC chat room or reddit](http://hledger.org#help) first,
+Note, we try to not clutter the bug tracker with wishlist items and ideas.
+Often it's best to raise these first
+on the [#hledger IRC chat room](http://irc.hledger.org) (quickest; no chat client needed)
+or the [hledger mail list](http://list.hledger.org),
 to discuss solutions and attract interest.
 Use your best judgement.
-
-Requests for help and support with hledger are very welcome but also best handled
-on the [hledger mail list](http://list.hledger.org) 
-or [#hledger IRC chat room](http://irc.hledger.org),
-not this issue tracker.
diff --git a/.github/ISSUE_TEMPLATE/support.md b/.github/ISSUE_TEMPLATE/support.md
new file mode 100644
index 000000000..44f9dcd17
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/support.md
@@ -0,0 +1,12 @@
+---
+name:  A support request
+about: Need help with using hledger ? Ask on #hledger IRC or hledger mail list.
+labels:
+---
+
+Requests for help and support with hledger are very welcome, 
+and valuable feedback for the project,
+but you should usually send them
+to the [#hledger IRC chat room](http://irc.hledger.org) (quickest; no chat client needed)
+or the [hledger mail list](http://list.hledger.org)
+instead.